Isn't that an old song title? Anyway, just needed to vent about the terrible customer service I've been receiving from aplus.com. They've hosted my www.statonr.org site (and personal e-mail) for well over a decade, but this year when the autorenew messages started arriving, I began wondering why I was still paying them twice what godaddy would charge. Checked their site and they had lowered their prices to be more competitive--except it appeared that they were going to keep charging "legacy" customers like me the same old rate: double! So I e-mailed their billing department and asked them to confirm what my rate would be. When they did not respond in 24 hours as promised, I e-mailed them again. After a couple more days without a response, I decided that was it and I was switching to godaddy. E-mailed aplus technical support for an authorization code to switch the domain. Two days later, I finally got a response telling me to e-mail or call their DNS department. What? Does one department there not even speak to another? Finally I called and got the auth code, but now I'm still stuck because I don't know how to "accept" the transfer and have to wait five days.. Meanwhile, aplus billed me for another year of domain registration. Of course I e-mail billing again, and have gotten no response, which shouldn't surprise me since they haven't responded to the first e-mails sent over a week ago.
Aplus has the worst customer service I've ever encountered. I should have left them years ago!
4 years ago
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Follow up: Days went by and I never did receive any response from aplus. Then I filed an online complaint with the BBB and two days later, a nice person named Juliette called me and said she could see the whole saga going back to December 6. Apparently, NONE of the refunds had been done--the people I had talked to previously at aplus had done NOTHING even after they said they had. Personally, I think they are disgruntled employees deliberately trying to sabotague the recently-sold business. That kind of incompetence doesn't happen by accident!
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